QUESTIONS & ANSWERS ABOUT OUR SERVICE

What pets do you care for? 
We can care for dogs, cats, bunnies, small animals (birds, mice, gerbils, guinea pigs, pot belly pigs, mini goats, etc). We are able to board bunnies, kittens, senior cats, guinea pigs and other small caged pets.

Are you bonded and insured? 
Yes, all the Lil' Chick Independent Contractor Pet Sitters are screened, bonded and insured through the company's Liability Insurance company. They are also required to follow the Pet Sitters
CODE OF CONDUCT.
 

Will you come to meet me and my animals before pet sitting begins? 
Absolutely! After you contact us we will set up a time to meet you and your pet, go over all the details of caring for your home and pets while you're away, complete company paperwork required prior to starting any new pet sits and answer any questions you may have. Initial consultation is free!

We can not start any pet sit assignment without completed pet sitting contract.

How Many People Will Be Watching my Pet? 
The pet sitter you meet at your initial interview will be your permanent pet sitter unless they take a vacation or leave the company. In that case they will notify you at least 30 days in advance and another pet sitter from the company will fill in for them. You can ask to meet the backup pet sitter at your convenience. If we ar unable to provie you with a backup pet sitter we shall give you a minimum of 30 days notice.

Why do you need a Local Emergency Contact Person?
In case you are unreachable this family or friend should be able to make decisions on your behalf
for the care of your pet.

Or if there is an emergency such as a natural disaster and you are unable to get back for an extended period
of time, your emergency contact should be able to step in and take care of your pet. 
           
Or in case something should happen to you, your emergency contact should be able to take over the care
of your pet during an extended period of time?

Who should be my Emergency Contact Person?
Start with friends or family members who live nearby and can reach you or your pets quickly.
Make sure they have keys, necessary codes or other information to access your home,
grab the pets and evacuate.
If you need help putting a plan and kit together please contact me at aj@lilchick.com

Can you give medications to my pets? 
Yes we can give oral medication. Please let us know prior to the initial consultation if that is needed.

How do you handle my keys?
Client confidentiality is our priority. We have an identification process for client keys which alleviates the need for our clients name or address to be associated with the key.

When is payment due, and what forms of payment do you accept? 
After the initial consultation, you may leave a check for us to pick up on the first visit. We shall also at the initial consultation go over invoicing and payment.

We accept cash and personal checks. All checks need to be made out to Lil’ Chick Pet Sitters.

What happens if my trip lasts longer than expected? 
We will continue to care for your pet until we have an email or phone call from you confirming that you are home, If you are able, please call us to let us know of delays or changes of plans as soon as possible.

How can I be sure you'll remember my visits?
You will receive a confirmation from your pet sitters 3-4 days before you leave, so you know that we have not forgotten your pet. The pet sitters shall email you during the pet sit to let you know how the pet sit is going. The pet sitter shall also email you on the last day of the pet sit. 

Do you provide overnight pet sitting in our home?
Yes we are happy to stay overnight with your pets. We commit to stay for a minimum of 12 hours in your home from evening to morning and sometimes longer just depending on your pet sitter’s individual schedule. While providing overnight service we can incorporate a mid day visit. Please let us know if that is required and we can try to accommodate a reduced price for your pets comfort if needed.

What happens if my dog barks and growls at you when you arrive at my home to start pet sitting?
We always conduct an orientation visit prior to starting service. We like to be able to meet your dogs and let them get our scent prior to arriving to start our pet assignment. If your dog barks and is fearful and nervous, we will be patient and wait for them to initiate interaction with us. The pet sitter shall try our best to handle this situation. However, we do not provide service to households with aggressive dogs. Our goal is to provide loving care to pets that need us.

Can I give my pet sitter a tip?
Tips are not necessary but very much appreciated. If the pet sitter has provided you with above and beyond service.
The pet sitter keeps 100% of the tip.

Do you offer extended pet sit request discounts?
Yes we sure do. Please ask your pet sitter for more information or see our Rates and Services  page on our website. 

If you have further questions please feel free to contact me, A.J. the owner of Lil' Chick Pet Sitters
aj@lilchick.com or 408-839-7502  

Thanks!